Same-day e-commerce fulfillment from two US coasts
Fulfillment Rocket is a full service 3PL that stores, packs and ships orders for e-commerce brands from warehouses in Commerce, California and Dover, Delaware.
- Orders received by 2 PM local warehouse time ship the same business day.
- Ground delivery to most US addresses in 1 to 3 business days.
- No long-term contracts. Custom pricing by quote.
Prefer to talk? Call +1 855 625 0109
Request a fulfillment quote
Reply within one business day.
- Same-day shipping
- 2 PM order cutoff
- Two US warehouses
- No long-term contracts
- Dedicated account manager
What a 3PL does for you
A third party logistics provider runs the physical side of e-commerce. Your inventory lives in our warehouse, your store sends orders to us automatically, and we pick, pack and ship them using your rules.
| What you keep doing | What we take over |
|---|---|
| Product development and sourcing | Receiving inbound inventory |
| Marketing and growth | Storage |
| Customer relationships and service | Picking |
| Pricing and promotions | Packing |
| Shipping | |
| Returns | |
| Carrier management |
Who we work with
DTC brands
Brands selling on their own Shopify store who want fast, accurate shipping to consumers.
Amazon sellers
Sellers who need FBA prep and a place to hold inventory for other channels.
Subscription box companies
Recurring box programs that need assembly and shipping on a set schedule.
B2B and wholesale brands
Brands shipping cartons and pallets to retailers alongside consumer orders.
Crowdfunding campaigns
Creators who need to ship backer rewards once production is finished.
Brands outgrowing in-house fulfillment
Teams whose garage, back room or small staff can no longer keep up.
1 to 3 day delivery across the US
We ship each order from the warehouse closer to your customer, so ground delivery reaches most US addresses in 1 to 3 business days.
Remaining US addresses are typically reached in 3 business days by ground. Zones are approximate.
Our two warehouses
| Warehouse | City | Regions best served |
|---|---|---|
| West Coast | Commerce, CA | West Coast, Southwest, Mountain West |
| East Coast | Dover, DE | Northeast, Mid Atlantic, Southeast, Midwest |
- Orders received by 2 PM local warehouse time ship the same business day
- Split inventory across both coasts or start with one
- Receiving by appointment
Why two coasts
Ground parcels arrive sooner when they travel a shorter distance. With one warehouse on each coast, every order ships from the location closer to your customer, so you get faster delivery without paying for expedited services.
- West Coast warehouse in Commerce, CA serves the West
- East Coast warehouse in Dover, DE serves the East
- Central states are served from whichever coast is closer or has stock
- Ground delivery to most US addresses in 1 to 3 business days
Store and marketplace integrations
Orders sync automatically. Tracking is sent back to your store.
Carriers
Discounted carrier rates passed on to you.
The life of an order
Orders received by 2 PM local warehouse time move through every step below and leave the same business day.
- 1Order placed in your store
- 2Order syncs to our warehouse
- 3Picked
- 4Packed
- 5Labeled
- 6Handed to the carrier
- 7Tracking sent to your customer
How it works
- 1
Send us your inventory
Ship pallets or cartons to one or both warehouses with an advance notice.
- 2
We receive and store it
We count, check and put away your stock so it is ready to pick.
- 3
Orders sync and we pick and pack
Orders flow in from Shopify, Amazon or Etsy and are packed by our team.
- 4
We ship and you track
Orders leave with USPS, UPS, FedEx or DHL and tracking goes back to your store.
Fulfillment services
DTC fulfillment
Pick, pack and ship for online store orders, with same-day shipping on orders received by 2 PM.
Learn more about dtc fulfillment
B2B and wholesale fulfillment
Case and pallet orders for retailers and distributors, prepared to your buyer's requirements.
Learn more about b2b and wholesale fulfillment
Amazon FBA prep
Inspection, labeling and packaging so your inventory meets Amazon inbound requirements.
Learn more about amazon fba prep
Kitting and assembly
Bundles, gift sets and multi item kits assembled to your instructions before or at order time.
Learn more about kitting and assemblySubscription box fulfillment
Recurring box assembly and shipping on your schedule, with inserts and custom packaging.
Learn more about subscription box fulfillment
Returns management
Returns received, inspected and restocked or set aside, with results reported to you.
Learn more about returns managementReceiving and storage
Inbound pallets and cartons received, counted and stored in bins, shelves or pallet racking.
Learn more about receiving and storageNot sure which service you need?
Tell us about your products and channels and we will recommend a setup.
Contact Sales
What is included
| Service | Status |
|---|---|
| Receiving | Included |
| Storage | Included |
| Pick and pack | Included |
| Custom packaging and inserts | Quoted per account |
| Kitting | Quoted per account |
| Shipping with discounted carrier rates | Quoted per account |
| Returns processing | Included |
| Inventory and order visibility | Included |
| Dedicated account manager | Included |
Every service is part of your quote. Pricing for each account is set with our sales team.
Returns management
Customer returns are received at our East Coast warehouse, scanned, inspected against your rules and restocked or handled as you instruct.
- 1. Your customer requests a return
- 2. They ship the parcel to our returns address
- 3. We receive and scan it
- 4. We inspect it against your rules
- 5. We restock, quarantine, refurbish or dispose
- 6. Your store and inventory are updated
Returns address
Fulfillment Rocket Returns631 Ridgely StDover, DE 19904United StatesAll customer returns are received at our East Coast warehouse. Write your order or RMA number on the parcel.
A dedicated account manager for every client
You get one named contact who knows your products, your channels and your shipping rules.
- Onboarding, integration setup and inbound planning
- Questions about orders, inventory and returns
- Receiving appointments at either warehouse
- Changes to packaging, inserts and kitting instructions
Sales: +1 855 625 0109
In-house fulfillment vs Fulfillment Rocket
| Topic | In-house fulfillment | Fulfillment Rocket |
|---|---|---|
| Space | Your home, office or a lease you manage | Our warehouses on both coasts |
| Staffing | You hire, train and schedule packers | Our trained warehouse team |
| Carrier rates | Rates based on your own volume | Discounted carrier rates passed on to you |
| Peak season | Long days and temporary help | Planned with your account manager |
| Delivery reach | Every order ships from one place | Orders ship from the closer coast |
| Your time | Spent packing and labeling | Spent on product, marketing and customers |
How pricing works
3PL pricing is built from a few cost components. What each one costs depends on your products and order profile, so prices are quoted per account. There are no long-term contracts.
Contact Sales for a quote| Cost component | What drives the cost |
|---|---|
| Receiving | How inventory arrives (pallets or cartons), number of SKUs, labeling |
| Storage | How much space your inventory uses and for how long |
| Pick and pack | Number of orders, items per order, special handling |
| Packaging | Standard boxes and mailers or custom packaging and inserts |
| Shipping | Parcel weight, dimensions, destination and carrier service |
Getting started
- 1
Talk to sales
Tell us about your products, channels and order profile, and get a quote.
- 2
Connect your store
Link Shopify, Amazon or Etsy so orders flow to our warehouse.
- 3
Send your inventory
Ship your first inbound to one or both coasts with an advance notice.
- 4
Go live
Once stock is received and counted, your orders start shipping.
Onboarding timing is agreed with your dedicated account manager.
From the blog
All articlesShipping | 3 min read |
One warehouse or two: how bi-coastal fulfillment shortens delivery times
Why shipping from the warehouse closest to each customer shortens ground delivery, and what to consider before splitting inventory across two coasts.
Read the articleReturns | 3 min read |
E-commerce returns: how to set return rules your warehouse can execute
How to turn your return policy into clear instructions a warehouse can follow: inspection grades, dispositions, labels, damaged items and reporting.
Read the articleKitting | 3 min read |
Kitting and subscription boxes: how to prepare your products for assembly
How to plan kits and subscription boxes so a warehouse can assemble them reliably: components, bills of materials, inserts, timing and packaging.
Read the article
Frequently asked questions
Have a question not listed here? Email contact@fulfillmentrocket.com.
- Mon to Fri, 8 AM to 6 PM ET
- Commerce, CA and Dover, DE
- 2 PM same-day cutoff
- 7 fulfillment services
Talk to our sales team about your fulfillment
Call +1 855 625 0109, Mon to Fri, 8 AM to 6 PM ET, or request a quote online.